Terms and conditions

BALTFORM OÜ

Rohuneeme tee 2

74001 Haabneeme

ESTONIA

I. General

The following general terms and conditions apply to all contracts between us and the buyer (hereinafter referred to as the "customer") that involve an order from the customer (by telephone, in writing or electronically). The customer's own terms and conditions are expressly rejected. These will not form part of the contract under any circumstances.

Customers within the meaning of these General Terms and Conditions are both consumers and entrepreneurs.

The customer hereby declares that, even if his written documents refer to his company's general terms and conditions or if they are referred to in his contractual documents, he hereby expressly waives the application of his general terms and conditions.

II. Offer/Acceptance

Our offers are generally non-binding and subject to change. In the legal sense, they merely represent an invitation for the customer to submit a contract offer.

The customer's order represents an offer to us to conclude a purchase contract. The customer is bound to the offer for ten days from the date of receipt by us.

A purchase contract is only concluded when we send our order confirmation or when the ordered goods are delivered to the customer.

III. Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

To exercise your right of withdrawal, you must

BALTFORM OÜ

Rohuneeme tee 2

74001 Estonia

VAT number: EE100992380

Phone +372 53493160

Email: info@parcelbox24.com

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you and that are related to the respective cancellation event, promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract.

For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

The goods that can be packaged must be returned or handed over to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts:

for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal expires prematurely for contracts:

for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature.

IV. Delivery and shipping costs

Upon delivery of the goods to the customer, the risk of accidental loss and accidental deterioration of the goods sold passes to the customer.

We deliver worldwide. The goods sold are usually delivered by post. Delivery is made to the delivery address specified by the customer. Delivery is free of charge if the delivery is within Estonia. Shipping costs for deliveries outside of Estonia are invoiced on a case-by-case basis and are payable.

The delivery times stated in the offer apply and begin upon receipt of payment. In the case of delivery on account or payment by direct debit, the delivery times begin upon acceptance of the contract by the company.

Unless otherwise agreed, the delivery condition "ex works" applies.

V. Prices, payment and default

For orders placed via the online shop, the prices stated at checkout apply. All prices are final prices.

The customer pays the purchase price in advance via bank transfer or PayPal. Delivery will only take place after receipt of payment.

The customer can only offset claims against us if the counterclaim is undisputed or has been legally established. The same applies to the exercise of a right of retention. Mere silence in response to the assertion of a claim by the customer does not constitute recognition or undisputedness.

VI. Warranty/Guarantee

In the event of defects in the purchased item, the statutory warranty provisions apply. The warranty period is 1 years from receipt of the goods.

For items made of stainless steel and galvanized steel, we provide a 5-year guarantee against rusting through. Excluded are wearing parts and signs of use. This guarantee is void if the item is not used, handled or cared for properly, or if it is deliberately damaged.

VII. Claims for damages

In all cases in which we are obliged to pay compensation for damages or expenses due to contractual or legal claims, we are only liable if we are guilty of intent, gross negligence or injury to life, body or health. Strict liability under the Product Liability Act remains unaffected. Liability for the culpable violation of essential contractual obligations also remains unaffected. In this respect, however, liability is limited to foreseeable damage typical of the contract - except in the cases of sentence 1. The above provision does not involve a change in the burden of proof to the detriment of our customer.

"BALTFORM OÜ" accepts no liability for damage to or loss of goods placed in the parcel box (anytime box). Liability claims for damage to goods are excluded.

VIII. Retention of title

We retain title to all goods delivered by us to a customer until final and complete payment for the delivered goods.

The customer may not dispose of the reserved goods.

In the event of seizure, confiscation or other dispositions or interventions by third parties, the customer must point out our ownership and notify us immediately.

IX. Choice of law

All contracts with customers are governed exclusively by the formal and substantive law of the Republic of Estonia, excluding the UN Convention on Contracts for the International Sale of Goods and excluding the norms of Estonian private international law that lead to the application of foreign law in formal or substantive terms.

X. Severability Clause

Should individual provisions of this contract be invalid, partially invalid or unenforceable, this shall not affect the validity of the remaining provisions. In place of the invalid, partially invalid or unenforceable provisions, the parties agree to provide a provision that comes closest to the meaning and purpose of the invalid, partially invalid or unenforceable provisions. Should the parties not reach such an agreement, the invalid, partially invalid or unenforceable provision shall be replaced by the statutory provision that comes closest to the meaning and purpose of the invalid, partially invalid or unenforceable provision, at the request of the parties.

Alternative dispute resolution according to Art. 14 para. 1 ODR-VO and Section 36 VSBG:

The European Commission provides a platform for online dispute resolution (ODR), which you can find at https://ec.europa.eu/consumers/odr . We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.